The Affordable Care Act (ACA) fundamentally shifted the health insurance landscape: The requirement that health insurers accept policyholders ...
Read More
Topics: Insurance, Language Support 101
The recent shift in our nation's healthcare reimbursement model (from pay-for-volume to pay-for-value) has given patient satisfaction scores a new ...
Read More
Topics: Healthcare, Access & Outcomes
The Affordable Care Act (ACA) has significantly impacted the healthcare industry over the past 6 years. And while the fate of the ACA is unknown, ...
Read More
Topics: Healthcare, Access & Outcomes
Patient-provider communication has a direct impact on medical outcomes, patient satisfaction and system-wide efficiency. Considering the ongoing ...
Read More
Topics: Healthcare, Access & Outcomes
It’s that time of year again. Today the Marketplace Open Enrollment Period commences, and Americans across the country will be shopping for new ...
Read More
Topics: Insurance, Healthcare, Access & Outcomes
When you’re on the hunt for a new services provider, price crops up almost instantly. And that makes perfect sense – affordability has to be one of ...
Read More
Topics: Language Support 101
The final ruling of Section 1557 of the Affordable Care Act (ACA) put major changes in motion regarding individuals’ ability to access health care ...
Read More
Topics: Healthcare, Access & Outcomes
Click here to enlarge or download the image as a PDF. The Affordable Care Act is changing the health insurance landscape: The Affordable Care Act ...
Read More
Topics: Insurance, Healthcare, Access & Outcomes
When your business relies on a call center to generate sales and support customers, you need as much information about your incoming and outgoing ...
Read More
Topics: Data, Contact Centers, Language Support 101
Claims management looks very different than it did 20 years ago, and the industry will continue to change dramatically over the next decade. That's ...
Read More
Topics: Insurance, Tips & Resources